Refund policy

Quick answer: You can return any unopened product within 14 days of receiving your order for a full refund. Because our products are food supplements, opened or unsealed items cannot be returned for a change of mind. If anything arrives damaged, faulty or incorrect, we will replace it or refund you in full, including postage. To start a return, email info@darklabsuk.com with your order number.

Changed your mind? (14-day returns)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day you receive it. You then have a further 14 days to send the products back to us.

We accept change-of-mind returns provided that:

• the products were purchased directly from darklabsuk.com (products bought from other retailers must be returned to that retailer);
• you notify us within 14 days of receiving your order;
• the products are unopened, unused and undamaged, with any tamper seal intact, in their original packaging and in a resalable condition;
• any free items included with your order are returned too, otherwise their value will be deducted from your refund.

Supplements and hygiene: for reasons of health protection and hygiene, we cannot accept change-of-mind returns of products that have been unsealed or opened after delivery. Your statutory rights for faulty products are not affected (see below).

How to return a product

1. Email us first at info@darklabsuk.com with your order number and the products you are returning. Parcels sent without contacting us first may be delayed or not accepted.
2. Pack the products securely in their original packaging and include a note with your order number, full name, address and email.
3. Send the parcel by a tracked service to:
   Dark Labs UK – Returns
   8 Baird Avenue
   Strutherhill Industrial Estate
   Larkhall
   Lanarkshire
   ML9 2PJ
   United Kingdom
4. Keep your proof of postage. The products are your responsibility until they reach us. Unless the products are faulty, return postage is paid by you.

Your refund

• Once we receive your return and confirm it meets the conditions above, we will refund you to your original payment method.
• Refunds are made within 14 days of receiving the goods back (or proof of return), usually much sooner. Your bank may take a few extra days to show the funds.
• If you cancel a whole order for a change of mind, we refund the product price plus the cost of standard outbound delivery. We may reduce the refund if the value of the goods has been reduced by handling beyond what was needed to inspect them.

Damaged, faulty or incorrect items

Your rights under the Consumer Rights Act 2015 apply in addition to this policy: products must be of satisfactory quality, fit for purpose and as described.

If your order arrives damaged, a product is faulty, or you received the wrong item, email info@darklabsuk.com as soon as possible with your order number and photos of the product and packaging. We will offer a replacement or a full refund, your choice, and cover reasonable return postage where a return is needed. Within 30 days of delivery you have a statutory short-term right to reject faulty goods for a full refund.

Exchanges

We do not offer direct exchanges. If you would like a different product or flavour, place a new order and return the original for a refund following the steps above.

Non-returnable items

• Products that have been opened, unsealed or used (unless faulty).
• Products purchased from third-party sellers, marketplaces or other stores. Please contact the original seller.
• Change-of-mind returns requested more than 14 days after delivery.

Nothing in this policy affects your statutory rights.

Returns FAQ

How long do I have to return an order? 14 days from the day you receive it to tell us, and a further 14 days to send the products back.

Can I return an opened supplement? Not for a change of mind. If a product is faulty or arrived damaged, you are covered whether or not it has been opened.

Who pays for return postage? You do for change-of-mind returns. We do if the product is faulty, damaged or incorrect.

How long does a refund take? Up to 14 days after we receive the returned goods, usually much sooner.