Refunds & Returns

Quick answer: You can return any unopened product to Dark Labs UK within 14 days of receiving your order for a full refund. Because our products are food supplements, opened or unsealed items can't be returned for change of mind — but if anything arrives damaged, faulty or incorrect, we'll replace it or refund you in full, including postage. To start a return, email info@darklabsuk.com with your order number.

We keep returns as simple as the law allows — and UK law gives you strong rights. Here's exactly how it works.

Changed Your Mind? (14-Day Returns)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of the day you receive it. You then have a further 14 days to send the products back to us.

We accept change-of-mind returns provided that:

• the products were purchased directly from darklabsuk.com (products bought from other retailers must be returned to that retailer);
• you notify us within 14 days of receiving your order;
• the products are unopened, unused and undamaged, with any tamper seal intact, in their original packaging and in fully resalable condition;
• any free items included with your order are returned too — otherwise their value will be deducted from your refund.

Important — supplements and hygiene: for reasons of health protection and hygiene, we cannot accept change-of-mind returns of products that have been unsealed or opened after delivery. This is a legal exemption that applies to all sealed consumable goods. Your statutory rights for faulty products are not affected — see below.

How to Return a Product

1. Email us first at info@darklabsuk.com with your order number and which products you're returning. This ensures your return is matched to your order — unannounced parcels slow everything down.
2. Pack the products securely in their original packaging and include a note (printed or clearly handwritten) with your order number, full name, address and email.
3. Send the parcel via a tracked courier service to: Dark Labs UK — Returns
   8 Baird Avenue
   Strutherhill Industrial Estate
   Larkhall
   Lanarkshire
   ML9 2PJ
   United Kingdom
4. Keep your proof of postage. The products are your responsibility until they reach us, so we strongly recommend a tracked service. Unless the products are faulty, return postage is paid by you.

Your Refund

• Once we receive your return and confirm the products meet the criteria above, we'll issue your refund to the original payment method.
• Refunds are processed within 14 days of receiving the goods back (or proof of return) — in practice usually much faster. Allow a few extra days for your bank to show the funds.
• For change-of-mind cancellations of a full order, we refund the product price plus standard outbound delivery costs. We may reduce the refund if the value of the goods has been diminished by handling beyond what was needed to inspect them.

Damaged, Faulty or Incorrect Items

Your rights under the Consumer Rights Act 2015 apply on top of everything above: products must be of satisfactory quality, fit for purpose and as described.

If your order arrives damaged, a product is faulty, or you received the wrong item:

1. Email info@darklabsuk.com as soon as possible, ideally with your order number and photos of the product and packaging.
2. We'll offer a replacement or a full refund — your choice — and we'll cover reasonable return postage where a return is needed. Within 30 days of delivery you have a statutory short-term right to reject faulty goods for a full refund.

We check every order during picking and packing, but on the rare occasion something slips through, we'll fix it fast — no forms, no fuss.

Exchanges

We don't offer direct exchanges. If you'd like a different product or flavour, simply place a new order and return the original for a refund following the steps above — this is the fastest way to get what you want.

Non-Returnable Situations

• Products that have been opened, unsealed or used (unless faulty).
• Products purchased from third-party sellers, marketplaces or other stores — please contact the original seller.
• Returns initiated more than 14 days after delivery (unless the product is faulty — statutory rights apply).

Nothing in this policy affects your statutory rights.

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Returns FAQ

How long do I have to return an order to Dark Labs UK? You have 14 days from the day you receive your order to notify us of a return, and a further 14 days to send the products back. Email info@darklabsuk.com with your order number to start the process.

Can I return an opened supplement? Not for change of mind — for health and hygiene reasons, opened or unsealed consumable products can't be returned. If a product is faulty or arrived damaged, you're fully covered regardless of whether it's been opened.

Who pays for return postage? For change-of-mind returns, you cover the return postage and we recommend a tracked service. If the product is faulty, damaged or incorrect, we cover reasonable return postage.

How long does a refund take? Refunds are issued to your original payment method within 14 days of us receiving the returned goods — usually much sooner. Your bank may need a few additional days to show the funds in your account.

What if my order arrives damaged? Email info@darklabsuk.com with your order number and photos of the damage. We'll send a replacement or issue a full refund, including return postage where a return is required — your choice.

Can I exchange a product for a different flavour? We don't process direct exchanges. Place a new order for the product you want and return the original for a refund — it's faster than waiting for an exchange to be processed.